FAQ

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE? 

Shipping times:

This is a rough guide of estimated shipping times, please understand there are occasionally delays, and we appreciate your patience.

If you have any questions about your order, feel free to contact us.

Australian Orders

We send all Australian Orders via Express Australia Post at no additional cost. These usually arrive very quickly but average time is usually 2-7 days depending on state.

Overseas REGULAR Shipping 

United States - 7-20 Days

United Kingdom - 7-20 Days

New Zealand - 5 - 15

Overseas EXPRESS Shipping

United Kingdom - 5-12 Days

United States - 5-12 Days

New Zealand - 3 - 9

 

CAN I GET THE TEA BAG PACKS SENT OVERSEAS?

Unfortunately not, we can only send BOTTLES overseas, not packs.

 

HOW MUCH IS OVERSEAS POSTAGE? 

Overseas orders: We can only send BOTTLES overseas, not packs.

Overseas regular, 2-4 bottles: $22 AUD

Overseas regular, 6 bottles or more: $35 AUD

Overseas express, 2-4 bottles: $48 AUD

Overseas express, 6 bottles or more: $65 AUD

 

I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just call Chris on +61448992033 or email us (on our contact page) your full, correct address along with your order number and we will update your details for you.

Please note that we post orders as soon as we can, sometimes within half an hour or your order being placed, so it is important you contact us immediately.

I ORDERED MULTIPLE ITEMS, WHY HAVE I RECEIVED ONLY PART OF MY ORDER?

If you are missing part of your order please let us know as soon as possible and we will look into it and fix it for you.

WHY HAVE I NOT GOT MY EMAIL CONFIRMATION?

There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.

HOW SECURE IS MY PERSONAL INFORMATION?

We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.